Refund & Cancellation Policy

Effective Date: September 16, 2026

1. General Framework & Processing: This Refund & Cancellation Policy establishes the legal and operational parameters for transactions processed through the SmokeTally web architecture, the Smoke Loop Intercept application, and any associated software tools within our ecosystem.

To provide global service, we partner with specialized third-party marketplaces (including Google Play Billing and Amazon Appstore) and secure web-based payment gateways. By initiating a purchase, you agree to the tiered refund protocols outlined below.

2. Free Evaluation Periods: Certain subscriptions (such as our monthly tier) may include a 7-day free evaluation period. You will not be billed during this window. At the end of the 7th day, the payment method on file will be automatically charged the standard rate unless the subscription is canceled beforehand.

  • It is the absolute responsibility of the Operator to cancel the subscription prior to the trial expiration.
  • Cancellations executed mid-trial will not revoke access; you will retain premium privileges until the exact hour the 7-day period expires.

3. Monthly Subscription Tier: Monthly recurring payments are eligible for a full refund strictly within 7 days of the initial charge, subject to our fair use guidelines.

  • Condition of Refund: The user must not have engaged in platform abuse, defined as executing bulk data exports, logging excessive synthetic entries, or using the platform solely for short-term data extraction before requesting a refund.
  • Subsequent Months: After the initial 7-day window, or for any subsequent monthly renewal charges, fees are strictly non-refundable. Canceling a subscription halts future billing but does not retroactively refund the current active cycle.

4. Annual Subscription Tier: Annual recurring subscriptions are eligible for a refund within 14 days of the initial purchase.

  • Proration Protocol: Approved refunds within this 14-day window may be prorated. If our system detects active, heavy utilization of premium features during those 14 days, the refund issued will be the annual fee minus the equivalent cost of one standalone monthly billing cycle.
  • Renewals: Renewals of annual subscriptions are non-refundable. You will receive standard pre-renewal notifications and must cancel prior to the renewal date.

5. Lifetime Access License: Digital lifetime licenses grant unrestricted access to current and future premium features for the commercial lifespan of the purchased application. This tier is eligible for a full refund within 30 days of purchase, strictly provided the user has not actively utilized premium features for more than 14 cumulative days within that window. After 30 days, the digital asset is considered fully delivered, and the purchase becomes permanently non-refundable.

6. Third-Party Marketplaces & Billing Systems Depending on your checkout method, your transaction is governed by the specific billing entity:

  • Third-Party Web Gateways: For web-based checkouts processed via our secure merchant partners, SmokeTally authorizes and facilitates refunds directly in accordance with the 7/14/30-day rules above.
  • Google Play Billing: Purchases made via Google Play are managed through Google's billing architecture. While we adhere to our tiered policies, refunds must either be requested through your Google Play dashboard or initiated via our support team using your official Google Play Order History receipt.
  • Amazon In-App Purchases (IAP): Purchases executed through the Amazon Appstore infrastructure are legally tethered to Amazon's proprietary billing system. We do not have the technical or legal ability to process Amazon IAP refunds. All such requests must be routed directly through your Amazon customer dashboard in accordance with their corporate policies.

7. Fraud Forfeiture & Abuse Prevention To protect our infrastructure and intellectual property, the right to a refund is immediately forfeited under the following conditions:

  • The user's account is suspended or terminated for violating our Terms of Service.
  • The user attempts “wardrobing” (e.g., subscribing, exporting all historical data analytics, and immediately requesting a refund).

8. Payment Disputes and Chargebacks A chargeback is a severe dispute mechanism meant exclusively for actual credit card fraud. We urge users to contact our support desk to resolve billing anomalies. Initiating a chargeback or payment dispute without first contacting our support team constitutes a breach of this agreement. We automatically dispute unwarranted chargebacks with the issuing bank by providing usage logs, digital delivery receipts, and this agreed-upon policy. Accounts that trigger unwarranted chargebacks will be permanently banned from the platform and its network of services.

9. Submission Procedure: To initiate a valid refund request, email support@smoketally.com strictly from the email address registered to your account. You must include:

  • Your full name and account email.
  • The exact transaction ID or invoice number provided by the billing system.
  • A brief explanation of the request.

We audit and process valid requests within 3 to 5 business days. Once initiated, funds may take an additional 5 to 10 banking days to appear on your statement, depending on your financial institution and local currency exchange protocols.